Prices are inclusive of tax, where applicable, but exclusive of delivery charges (unless otherwise indicated).
All on-line bookings for professional services and merchandise sales are managed through the MindBody software system.
Featherstone Physio Pilates is a registered user of MindBody.
Payment for any session is required by credit card prior to making a booking.
All payments made for any single session will be redeemable up to 3 months from date of purchase.
10 class packs and 5 class packs have a 3 month expiry.
Early Cancellation Policy
Any session which is booked and then cancelled more than 24 hours before the scheduled session start time will be valid for redemption, subject to future booking availability, up to 6 months from the original date of purchase.
Late Cancellation Policy
Any session which is booked and then cancelled less than 24 hours before the scheduled session start time will be valid for redemption, subject to future booking availability, up to 14 days from the cancelled session start time.
Non-attendance without cancellation will result in a forfeit of the session charge.
Products may be returned for a full refund within 14 days from date of purchase, subject to assessment for resale and in the original packaging. Allow 7 days for the refund to be processed.
Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.
Use of Information
Collecting Information on Registered members
As part of registering with us, we collect personal information about you in order for you to take full advantage of our services. To do this it may be necessary for you to provide additional information to us as detailed below.
Registration is completely optional. Registration may include submitting your name, email address, address, telephone numbers, option on receiving updates and promotional material and other information. You may access this information at any time by logging in and going to your account.
Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.
We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Access to Information
We will endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
Links to Other Sites
We provide links to web sites outside of our web sites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.
Problems or questions
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s web site; www.privacy.gov.au.