Question 1

Online Bookings

Accepted Answer

Our schedule is managed by the MindBody system. To book a session hit the BOOK CLASS OR BOOK APPT. button, where you will then be directed to an external MindBody login. Please follow the MindBody prompts as required. If you are navigated outside of the Featherstone website, you may return to the Featherstone website at any stage by hitting the Featherstone logo at the top of any of the MindBody pages.
You can also manage your bookings easily on your mobile phone/tablet using the MindBody app.
Please CONTACT US if you need assistance with bookings.

Question 2

Do I need a referral?

Accepted Answer

No referral required for private clients, however if you have a referral bring this to your consultation as it assists collaborative care with your doctor. We like to communicate with them during and at the completion of your treatment.
You will need a referral if:
 
you are covered through Medicare’s GP Referrals.
you have been injured at work and are covered through a Workers’ Compensation Scheme.
you have been in a motor vehicle accident and are covered through the Insurance Commission.
you are a Department of Veteran’s Affairs patient (DVA).

Question 3

Can I claim a private health insurance rebate for the sessions?

Accepted Answer

All sessions conducted by a Physiotherapist are eligible for private health fund rebates. Rebates differ between funds so please contact the insurer for specific information. Please note however that no rebates apply to the Intro Unlimited Class Pack or Class Memberships.

Question 4

Do you accept Medicare GP Referral Plan Clients?

Accepted Answer

Yes. You must have a current referral from your doctor. You will be required to pay in full the cost of the appointment and then claim the rebate back from Medicare.

Question 5

Do you accept Workers Compensation claims and Motor Vechicle Accident claims?

Accepted Answer

Yes, however Workers Compensation claims and Motor Vehicle Accident claims require a Doctors referral, work cover certificate with other work cover information (eg claim number, case manager’s name and contact information). With the appropriate information we can bill the insurer directly.

Question 6

Do you accept DVA Clients?

Accepted Answer

Yes. You must have a current referral from your doctor.

Question 7

Do you accept NDIS clients?

Accepted Answer

Yes, we accept self managed and plan managed NDIS patients. Please be sure to book a 60min Initial Appointment.

Question 8

I’m not sure which class/appointment to attend?

Accepted Answer

Please visit our Classes or Appointments pages for more information or please CONTACT US and we will help you decide the best option for you.

Question 9

What do I bring to an initial appointment?

Accepted Answer

Please bring any relevant x-rays, scans (MRI’s, ultrasounds etc) or doctors letters related to your injury, if you have them.

Question 10

Do I have to have a particular injury to see a Physio?

Accepted Answer

No. Physiotherapy is not only for pain or injury. We also support postural concerns, movement limitations, strength and longevity goals, and sports or recreational performance. Our approach is proactive — identifying and addressing muscle and joint imbalances early to optimise function and reduce injury risk.

Question 11

Do I have to be young and fit to attend Physio or Pilates classes?

Accepted Answer

No – that’s the beauty of physiotherapy and Pilates. We can tailor the session for your needs whether you are 10 or 90 years old.

Question 12

Can kids and teens attend?

Accepted Answer

Kids and teens are welcome for all appointments. We also have specific teen Physio private and semi-private appointments that can target dance, sports performance, hypermobility, scoliosis and a positive health mindset.

Question 13

What do I wear?

Accepted Answer

Please wear comfortable, form fitting gym attire that allows the physio to view your posture and movements clearly. Grip socks are recommended and can be purchased directly at our studio.

Question 14

What do I bring to a class?

Accepted Answer

Please bring a hand towel and water.

Question 15

Appointment pricing

Accepted Answer

Please see our appointment rates via the button located on our booking page HERE

FAQ

Frequently asked questions